FAQs

CHECK-IN & CHECK-OUT

Q: WHAT TIME IS CHECK-IN?
A: Check-in is from 15:00.

Q: DOES THE MARKER HOTEL PROVIDES EARLY CHECK-IN?
A: Unfortunately, we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until a room becomes available. You will also have full use of our Spa including our 23-metre infinity pool, eucalyptus-infused steam room, sauna and Jacuzzi from the moment you arrive if you wish to avail of these facilities or to freshen up before check-in time. If you expect to arrive early to the hotel, we kindly ask that you inform our reservations team prior to arrival on +353 (0)1 687 5130 or email reservations@themarker.ie so we can note on your profile and do our best to allocate a room for your arrival.

Q: WHAT TIME IS CHECK-OUT?
A: Check-out is 12:00 noon.

Q: DOES THE MARKER HOTEL PROVIDES LATE CHECK-OUT?
A. Yes, we do accommodate late check-out for our guests. We provide complimentary late check-outs up to 1pm. Please advise us on check-in if you would like to avail of this service. Also, if you wish to check-out later than 1pm, additional charges will apply. Late check-out is subject to availability.

Q: CAN I LEAVE MY LUGGAGE AT THE HOTEL BEFORE AND AFTER CHECK-IN/ CHECK-OUT?
A: Yes, we provide luggage storage facilities before and after check-in/ check-out.

Q: WHAT SHOULD I DO IF MY FLIGHT IS DELAYED?
A: Our Concierge team are on hand to assist you 24 hours of the day. If you are expecting your flight to be delayed, please call the hotel on +353 (0)1 687 5100 with your estimated time of arrival and our team will assist you.

 

ROOMS & AMENITIES

Q: WHAT ROOM TYPES DOES THE MARKER HOTEL OFFER?
A: The Marker Hotel boasts 187 rooms in total. Depending on your needs, you can choose between six different room types, including Deluxe Rooms, Superior Rooms, Corner Suites, Luxury Corner Suites, Luxury One Bedroom Suites or Presidential Suite.

Q: WHAT TYPE OF ROOM SHOULD I BOOK FOR THREE ADULTS?
A: Yes, we have 8 wheelchair accessible rooms, all with roll-in showers. Please ask us at the time of booking for more details.

Q: DOES THE MARKER HOTEL PROVIDE WHEELCHAIR ACCESSIBLE ROOMS?
A: We suggest booking one of our deluxe rooms as they are best suited to a group of three adults. Our deluxe rooms include a king-size bed and a rollaway bed. Please note that adding a rollaway bed to the room we will charge a supplement of €45.

Q: WHAT AMENITIES ARE PROVIDED IN THE ROOM?
A: All our rooms are equipped with a hairdryer, iron and ironing board, fully stocked minibar, secure safe to store and protect your valuable belongings as well as tea making facilities and a Nespresso Zenius to enjoy your morning coffee in style.

Q: DO YOU HAVE TOILETRIES AVAILABLE IN THE ROOM?
A: Yes, all our bathrooms are equipped with exclusive toiletries by Malin+Goetz.

Q: DO THE BATHROOMS HAVE SHOWERS OR BATHS?
A: We offer both. Some of our rooms feature a shower, a bath or both. If you have a preference, please let our reservations team know by calling +353 (0)1 687 5130 or emailing reservations@themarker.ie.

Q: DO YOU HAVE INTERCONNECTING ROOMS?
A: Yes, we have 11 interconnecting rooms which are perfect for family stays or groups.

Q: DO YOU PROVIDE ROOM SERVICE?
A: Yes, we offer a 24-hour room service.

Q: IS THERE A LAUNDRY OR DRY-CLEANING SERVICE AVAILABLE?
A: Yes, we offer laundry and dry-cleaning services in the hotel. Please note that additional charges may apply.

Q: CAN I ARRANGE FOR AMENITIES OR GIFTS TO BE PLACED IN THE ROOM? WHAT DO YOU OFFER?
A: Yes, we offer a variety of welcome amenities that can be placed in each room. The following amenities are available:

If there is something specific that you would like to be placed in your room that is not included on the above list, please let us know and we will do our utmost to assist with your request. Please request amenities when making your booking. Alternatively, you can email our guest relations team via guestrelations@themarker.ie to organise. 

Q: IS IT POSSIBLE TO UPGRADE MY ROOM?
A: Yes, it is possible to upgrade your room – additional charges will apply. To upgrade your room, please email reservations@themarker.ie or call +353 (0)1 687 5130.

 

FAMILIES

Q: ARE CHILDREN WELCOME AT THE HOTEL?
A: Yes, children are more than welcome at The Marker Hotel.

Q: DO YOU HAVE FAMILY ROOMS AVAILABLE?
A: Yes, our corner suites are ideal for families. They come with a king-size bed and a sofa bed which can accommodate two adults and two children under the age of 12.

Q: DO YOU OFFER ANY ENHANCEMENTS TO YOUR FAMILY ROOMS?
A: Yes, you can upgrade your corner suite with our handmade Irish teepees which are large enough to sleep two kids and are fitted with fluffy pillows, blankets and a torch - the perfect starter pack for little adventurers. Children's amenities and turndown are available on request. 

Q: DO YOU HAVE ANY SPECIAL FAMILY STAY OFFERS?
A: Yes, we offer a family package which starts from €450 per room per night and includes a complimentary box of goodies for the little ones and a full buffet breakfast in the morning. You can book your family break online as well as via phone +353 (0)1 687 5130 or email reservations@themarker.ie.

Q: DO YOU HAVE CRIBS FOR CHILDREN AVAILABLE?
A: Yes, we have cribs available for children. They must be pre-booked with our reception team via +353 (0)1 687 5130 or reservations@themarker.ie before your arrival to the hotel.

Q: ARE THERE BABYSITTING SERVICES AVAILABLE?
A: We recommend the ‘Belgrave Agency’. For any childminding enquiries, please visit their website www.nanny.ie or call +353 (0)1 280 9341. As the agency will require additional personal information, we recommend guests to contact the Belgrave agency themselves.

Q: DO YOU HAVE A KIDS' DINNER MENU?
A: Yes, we offer a dedicated children’s menu for all little ones which is served in both The Brasserie and The Marker Bar. Our culinary team are parents too and therefore are experienced in creating dishes for even the pickiest of eaters. A two-course children's meal costs €14.

Q: WHAT CHILDREN'S FACILITIES ARE AVAILABLE AT THE HOTEL?
A: There is a playground located on chimney park at the back of the hotel. A new addition to our menu of family offerings is our games room featuring board games, table tennis, foosball, Xbox and kid's movies, allowing kids to be kids and give parents some headspace!

Q: WHAT TIMES ARE CHILDREN PERMITTED IN THE POOL?
A: Children are welcome to use the pool from 10:00 to 12:00 and from 15:00 to 17:00 each day and must be accompanied by an adult or guardian. Please note that due to health and safety reasons, children under the age of 16 are not permitted to use the steam room, sauna or Jacuzzi.

 

SPA & GYM 

Q: DOES THE MARKER HOTEL HAS SPA OR GYM FACILITIES ON-SITE?
A: Yes, The Marker Hotel offers both an award-winning Spa and fully equipped gym for guests on a complimentary basis with treatments available at an additional cost. With an extensive treatment menu, own door access and late-night opening hours, the Spa has been a deserved winner of the title of "Dublin Spa of the Year" by Irish Tatler Magazine in both 2017 & 2016.

Q: WHAT ARE THE OPENING HOURS OF THE SPA AND THE GYM?
A:

Spa (including Relaxation Suites):

Monday - Friday: 11:30 to 20:00
Saturday: 09:30 to 18:00
Sunday & Bank Holiday: 10:00 to 19:00

Gym, Pool & Thermal Area:

Monday - Friday: 06:00 to 21:30
Saturday, Sunday & Bank Holiday: 07:00 to 20:00

Q: IS THERE A CHARGE TO USE THE SPA AND GYM FACILITIES FOR GUESTS?
A: No, the use of the Spa and Gym facilities are complimentary for all hotel guests. Additional costs apply for all treatments and access to facilities after check-out.

Q: IS THERE A AGE LIMIT FOR USING THE SPA AND GYM?
A: The minimum age requirement for spa treatments and access to the gym, Jacuzzi, sauna and steam room is 16 years. Children under 18 years old must be accompanied by a parent/guardian in the Spa & Wellness area at all times.

Q: DOES THE SPA INCLUDE A SAUNA OR STEAM ROOM?
A: Yes, our Spa has a sauna, eucalyptus-infused steam room, generously sized Jacuzzi and a 23-metre-long infinity pool.

Q: HOW DEEP IS THE POOL?
A: The pool is 1.2 metres deep.

Q: WHAT TREATMENTS ARE AVAILABLE AT THE SPA?
A: The Spa at The Marker offers a wide range of different beauty treatments and holistic massages to unwind and relax your body, mind and soul. View our treatment brochure to find the right treatment for you.

Q: HOW DO I BOOK A SPA TREATMENT?
A: To book a spa treatment, contact our Spa team via phone +353 (0)1 687 5194 or email spa@themarker.ie. Our team will assist you in finding the right treatment for you. Please note that all spa treatments must be booked in advance to avoid disappointment.

Q: HOW MUCH IN ADVANCE I SHOULD ARRIVE FOR MY SPA TREATMENT?
A: We ask you to arrive at least 15 minutes prior to your appointment to ensure you to reap the full benefits of your experience.

Q: WHAT IS THE CANCELLATION POLICY FOR SPA TREATMENTS?
A: If you’re unable to attend your appointment, a notification of 24 hours must be given. For groups of three or more, we require 72 hours’ notice. Please note that a cancellation fee of 50% of the treatment price will be charged should notice not be given. If you do not call to cancel or do not show up for your treatment, the full treatment price will be deducted from your credit card or charged to your room bill.

Q: WHAT IF I ARRIVE TOO LATE TO MY APPOINTMENT?
A: Late arrivals will be facilitated to the best of our ability. However, your treatment time may be shortened.

Q: CAN I VISIT THE SPA AN AVAIL OF TREATMENTS EVEN IF I'M NOT A HOTEL GUEST?
A: Yes, The Spa at the Marker also welcomes guests that are not staying at the hotel. However, day spa guests spending more than €85 on treatments can avail of complimentary use of the pool and relaxation suites. Guests spending less on treatments can upgrade to use the facilities for €60. Day spa guests can arrive an hour before their treatment time to use the facilities.

Q: DO YOU HAVE A PRIVATE MEMBERSHIP AVAILABLE FOR THE SPA AND GYM?
A: Yes, we have a limited number of private memberships available which gives members full access to our spa and gym facilities. Treatments come at an extra cost though. To view our membership rates, please visit our Spa page.

Q: DO YOU OFFER PERSONAL TRAINING ON-SITE?
A: Yes, 1:1 personal training sessions are available in our gym. To enquire about booking a personal trainer, please contact No. 17 Personal Training via info@no17pt.com.

Q: WHAT DO I NEED TO BRING TO USE THE SPA AND GYM?
A: Swimwear must be worn at all times in the pool area so please ensure you bring your swimming attire. Robes, slippers and disposable underwear for during treatments will be provided by Spa guests. Appropriate gym clothes and footwear are both required at all times when using our gym facilities.

Q: IS IT POSSIBLE TO PURCHASE SWIMWEAR IN THE SPA?
A: Yes, swimwear and children’s goggles are available to purchase from the Spa reception.

Q: ARE THERE ANY RULES OF SPA ETIQUETTE?
A: As a courtesy to other guests, we request to refrain from using your mobile phone or talking loudly in the Spa to allow full relaxation.

 

DINING 

Q: DOES THE HOTEL OFFER ITS OWN BAR AND RESTAURANT?
A: Yes, we offer dining options in our Marker Bar, Brasserie and seasonally on our Rooftop Bar & Terrace.

Q: WHAT ARE THE OPENING HOURS OF THE MARKER BAR?
A: The Marker Bar is open Monday to Thursday from 08:00 until 23:30, Friday and Saturday from 08:00 until 00:30 and Sundays from 08:00 until 23:00. Food is served each day from 12:00 until 22:00.

Q: WHAT IS THE HOTEL'S POLICY ON BOOKINGS OF THE MARKER BAR?
A: Our Marker Bar operates on a first come first served basis for groups less than 10. For group bookings, please call +353 (0)1 687 5104 or email bookyourtable@themarker.ie.

Q: WHAT ARE THE OPENING HOURS OF THE ROOFTOP BAR & TERRACE?
A: The Rooftop Bar & Terrace is open to the public, subject to availability and weather permitting. The opening hours change weekly. You can view the rooftop’s opening hours here. 

Q: WHAT IS THE HOTEL'S POLICY ON BOOKINGS FOR THE ROOFTOP BAR & TERRACE?
A: Please note that during the summer months demand for the Rooftop Bar & Terrace is extremely high. While we do endeavour to avoid disappointment, we operate strictly on a first-come, first-served basis and residents will have priority. We do not take bookings for parties under ten people. For all enquiries, please email the Rooftop Bar & Terrace team at bookyourtable@themarker.ie.

Q: ARE CHILDREN ALLOWED AT THE MARKER BAR AND ROOFTOP TERRACE?
A: Yes, children are more than welcome in The Marker Bar and at the Rooftop until 21:00.

Q: IS A RESERVATION FOR DINNER REQUIRED?
A: Our Marker Bar and Rooftop Bar & Terrace operate on a first come first served basis for groups of less than 10. For our Brasserie, we advise making dining reservation prior to arrival to avoid disappointment. You can make a reservation by calling +353 (0 )1 687 5104 or emailing bookyourtable@themarker.ie.

Q: WHAT DINING OPTIONS ARE AVAILABLE AT THE HOTEL?
A: We offer breakfast as well as lunch and dinner. You can also avail of a gastropub-style snack menu from 12:00 until 22:00 in our Marker Bar.

Q: DO YOU CATER FOR VEGETARIANS, VEGANS, PEOPLE WITH GLUTEN FREE DIETS AND COELIACS?
A: Yes, we do. Please inform your waiter if you have any allergies, vegetarian or dietary requirements.

Q: WHAT TIME IS BREAKFAST SERVED AT?
A: Breakfast is served at The Brasserie Monday to Friday from 6:30 until 10:00 and from 7:00 until 11:00 on Saturdays, Sundays and Bank Holiday Mondays.

Q: DO ROOM RATES INCLUDE BREAKFAST?
A: It depends on what package you book with us. If you book a room only rate, you can add breakfast at a later stage. However, if you choose our ‘book online direct’ package, our full Irish breakfast buffet will be included.

Q: DO YOU OFFER BREAKFAST IN BED?
A: Yes, you can enjoy your breakfast in bed from our in-room dining menu. Simply dial “0” and our team will arrange breakfast in bed service for you.

Q: WHAT TIME IS LE DRUNCH SERVED?
A: Le Drunch is hosted every Sunday from 14:00 until 17:00 at our award-winning Brasserie restaurant. View our Le Drunch menu prior to your visit.

Q: WHEN AND WHERE ARE CRONUTS SERVED?
A: We sell boxes of cronuts (x4) with mouth-watering fillings and glazes for €10 - perfect for sharing with friends or colleagues! Like bakeries in New York, The Marker Hotel will sell a limited amount of cronuts with 24 hours’ notice required for orders. To reserve a box of cronuts, please email bookyourtable@themarker.ie.

Q: CAN I CHARGE BY BAR AND RESTAURANTS BILLS TO MY ROOM?
A: If you would like to set up billing on your account, please talk to our team at the front desk on check-in.

Q: CAN I BOOK A PRIVATE DINING SPACE FOR A SPECIAL OCCASION?
A: Yes, all of our events spaces as well as our Brasserie and Rooftop Bar & Terrace are available for private hire. If you require more information, discuss your event options or wish to book either of these two spaces, please get in touch with our events team on +353 (0)1 687 5132 or email events@themarker.ie.

Q: DO YOU CATER FOR LARGE GROUPS?
A: If you are planning on dining with a group larger than 10 people, please call +353 (0)1 687 5104 or email bookyourtable@themarker.ie.

 

BOOKINGS

Q: WHAT IS THE BEST WAY TO MAKE A RESERVATIONß?
A: You can book online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can give us a call on +353 (0)1 687 5130 or send an email to reservations@themarker.ie and our reservations team will be more than happy to assist you with your booking.

Q: WHAT IS THE HOTEL'S CREDIT CARD POLICY?
A: In order to make a reservation, you must enter your credit or debit card as a guarantee. However, the card used to guarantee the reservation does not need to be the card used at the hotel. If booking an advanced purchase rate, the card will be charged at the time of booking, but no other reservation will be charged prior to arrival. A card will need to be presented to the front desk upon check-in for room and incidental charges.

Q: WHAT PAYMENT METHODS ARE ACCEPTED?
A: We accept Visa, MasterCard and American Express, as well as Diners Club and China UnionPay cards.

Q: IS THE ONLINE BOOKING PROCEDURE SECURE?
A: Yes, your card details are taken through a secure server. That means that our booking engine adheres to all the latest security standards in online transactions. All customer data and card information entered as part of the booking process are stored safely.

Q: HOW DO I MAKE A GROUP OR MULTIPLE ROOM BOOKING?
A: Our website allows you to make multiple room bookings. However, if you require more than seven rooms, please get in touch with our reservations team on +353 (0)1 687 5130 or reservations@themarker.ie as different policies and additional supplements may apply. The same applies if you need to make any payment enquiries or if you wish to amend or cancel your group reservation.

Q: WHAT SHOULD I DO IF I HAVEN'T RECEIVED A BOOKING CONFIRMATION?
A: Please check your spam/junk folder in case your confirmation was sent here. If you still haven’t received your confirmation, please contact our reservations team on +353 (0) 1 687 5130 or email reservations@themarker.ie and they would be more than happy to help.

Q: HOW CAN I REQUEST AN INVOICE FOR MY STAY?
A: If you have any queries regarding invoices, please contact our reservations team on +353 (0)1 687 5130 or email reservations@themarker.ie.

Q: CAN I MAKE A BOOKING ON BEHALF OF ANOTHER PERSON?
A: Yes, you can. Simply state the details of the person you are booking during the booking process. If you wish to settle the bill on behalf of another person, please contact our reservations team on +353 (0) 1 687 5130 or email reservations@themarker.ie to settle the bill.

Q: DO THE ROOM PRICES INCLUDE VAT?
A: Yes, all room prices displayed on our website are inclusive of all taxes and fees.

Q: ARE THERE ANY AGE RESTRICTIONS FOR BOOKING A ROOM?
A: Yes, you must be at least 18 years of age to book and check-in to a room. All under 18s must be accompanied by a guardian or parent.

Q: WHAT DO I DO IF I LOSE MY RESERVATION NUMBER?
A: Your confirmation letter will clearly display your reservation number however, if you are having trouble locating it, please contact our reservations team on reservations@themarker.ie or call +353 (0)1 687 5130.

Q: IS MY BOOKING GUARANTEED IF I BOOK ON A THIRD-PARTY WEBSITE?
A: We always advise to book directly with us on our own website or over the phone to guarantee the best rates. Should you book through third-party websites, your confirmation letters and cancellations are available only through the site you booked with.

 

CANCELLATIONS & AMENDMENTS

Q: HOW CAN I AMEND MY BOOKING?
A: If you booked your stay on our website, you can amend your booking there or alternatively, please contact our reservations team on +353 (0)1 687 5130 or email reservations@themarker.ie.

Q: WHAT IS THE CANCELLATION POLICY?
A: Cancellations must be made 24 hours prior to arrival. All non-arrivals, Advanced Purchase packages and cancellations after this time will incur charges.

Q: HOW CAN I CANCEL MY RESERVATION?
A: Please contact our reservations team to cancel your booking on +353 (0)1 687 5130 or email reservations@themarker.ie.

Q: HOW CAN I CANCEL MY RESERVATION IF I BOOKED THROUGH A THIRD-PARTY WEBSITE?
A: If you have booked through a third-party company, you will need to cancel your booking directly with them. Please note that third-party companies may have their own cancellation policies.

Q: WHAT DOES THE 'NO-SHOW' POLICY ENTAIL?
A: If you do not show up on the day of your booking, we will charge the first night rate as we may be in the position where we are unable to resell the room on short notice.

Q: WHEN DO I RECEIVE MY REFUND?
A: If you cancel your reservation outside of 24 hours, your card will not be charged. Cancellation charges will only occur to non-arrivals, Advanced Purchase packages and cancellations within 24 hours.

 

LOCATION

Q: WHAT ARE THE COORDINATES OF THE MARKER HOTEL?
A: Latitude: 53.343638; Longitude: -6.239966

Q: HOW FAR IS THE HOTEL FROM DUBLIN AIRPORT?
A: The Marker Hotel is located approximately 20 minutes’ drive from Dublin Airport, traffic dependent. A taxi ride from Dublin Airport to the hotel would cost you between €20 and €30.

Q: DO YOU PROVIDE A SHUTTLE SERVICE TO/FROM DUBLIN AIRPORT?
A: We don’t offer an airport shuttle service. However, our team would be more than happy to organise a private transfer for you at an additional cost or alternatively there are taxi ranks outside of the arrivals terminal at the airport.

Q: HOW FAR IS THE HOTEL FROM DUBLIN CITY CENTRE?
A: The hotel is approximately 20 minutes’ walk from both Grafton Street and O’Connell Street. The city centre can also be reached by bus, tram (LUAS) or train (DART) which are all located within walking distance of the hotel. Alternatively, guests can also use our chauffeur service (subject to availability).

Q: HOW TO GET TO THE HOTEL BY PUBLIC TRANSPORT?
A: 

Q: HOW CLOSE IS THE HOTEL TO DUBLIN'S TOP EVENT; SPORTS AND MUSIC VENUES?
A: 

Q: ARE THERE ANY SHOPPING AREAS NEARBY?
A: Grafton Street, located beside Trinity College, is located within a 20 to 25 minutes’ walk from The Marker Hotel and offers plenty of shopping outlets including Dublin’s luxurious department store Brown Thomas.

Q: WHAT IS THERE TO SEE AND DO AROUND THE HOTEL?
A: The vibrant Docklands area is home to numerous entertainment venues, cafés, bars and restaurants as well as exhibitions and galleries which are surrounded by modern and historic buildings. View our complimentary walking routes for some inspiration and to discover the Docklands.

Q: ARE THE SURROUNDING AREAS OF THE HOTEL SAFE?
A: Yes, Grand Canal Dock is very safe and is a popular location for both tourists and locals. 

Q: DOES THE HOTEL OFFER A CHAUFFEUR SERVICE?
A: Yes, The Marker Hotel offers guests a complimentary courtesy chauffeur service each day. This service operates within a three-mile radius of the hotel. Availability of the car is on a first-come, first-served basis. Guests are advised to speak to a member of the guest services team at the front desk or dial '0' to check availability of the car on the day of their excursions in order to avoid disappointment.

Q: DOES THE MARKER HOTEL PROVIDE CAR PARKING FACILITIES?
A: Yes, we offer private on-site parking. Our valet car parking is available for an overnight cost of €24 per car. For valet car parking, please drive to the set down area in front of the main hotel entrance on Grand Canal Square where assistance will be provided and your car will be parked in a secured underground car park.

Q: DO I NEED TO PRE-BOOK PARKING?
A: Yes, valet car parking must be pre-booked with the hotel directly as spaces are limited. Please contact our reservations team via phone +353 (0)1 687 5130 or email reservations@themarker.ie to book your spot.

Q: ARE THERE ANY ALTERNATIVE CAR PARKING OPTIONS NEARBY?
A: Yes, there are two car parks within 0.1 km from the hotel, operated by external agencies.
Best Car Parks Grand Canal is located under the hotel with 100 spaces available. Please note that this car park is operated by Best Car Parks and there is no access directly into the hotel. Visit bestcarparks.ie for more information.
Q Park Grand Canal Square has 163 spaces and is located under the Bord Gáis Energy Theatre. Visit q-park.ie for more information.

 

GENERAL INFORMATION & HOUSE RULES

Q: ARE PETS PERMITTED? 

A: Unfortunately we do not allow pets, guide dogs are permitted.

Q: DOES THE HOTEL PROVIDE INTERNATIONAL ADAPTORS?

A: Yes, international adaptors are fitted in all of our rooms and we have some available at reception also.Q

Q: ARE TICKETS FOR CITY TOURS AVAILABLE AT FRONT DESK? 

A: Yes one and two day tickets for the Dublin bus hop on hop off tour are available at front desk on request. Further information on this tour can be found here.

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