FAQ

Q: WHAT IS THE HOTEL’S CREDIT CARD POLICY?

A: The card used to guarantee the reservation does not need to be the card used at the hotel. If booking an advance purchase rate, the card will be charged at time of booking but no other reservation will be charged prior to arrival. A card will need to be presented to the front desk upon check in to guarantee for room and incidentals charges.

Q: DOES THE HOTEL PROVIDE LATE CHECK-OUT?

A: Yes, we do accommodate late check-out for our guests. We provide late check-out complimentary up to 1pm, please advise on check in if you would like to avail of this. If you wish to check out later than 1pm, additional charges will apply. Late check-out is subject to availability.

We also offer our Luxury Lie in & Le Drunch package on Saturday nights which includes a late check out until 4pm and our Le Drunch menu for two people. Find out more here.

Q: DOES THE HOTEL PROVIDE EARLY CHECK-IN?

A: Yes, we do accommodate early check-in. Early check ins are on a request basis only and subject to availability on the day of check in. We would advise informing of your approximate arrival time when making your reservation. We endeavour to facilitate all early check in requests and if an early check in is unavailable, guests are welcome to our Spa and Wellness space to freshen up in the interim. We also provide luggage storage facilities for before and after check in/check out.  

Q: CAN I ARRANGE FOR AMENITIES OR GIFTS TO BE PLACED IN THE ROOM? WHAT DO YOU OFFER?

A: Yes, we offer a variety of welcome amenities that can be placed in each room for guests.

If there something specific you would like that is not on the above list please let us know and we will do our upmost to assist with your request. Please request amenities on making your booking or alternatively you can email our guest relations team;guestrelations@themarker.ie to organise.

Q: WHAT TYPE OF ROOM SHOULD I BOOK FOR THREE ADULTS?

A: Our deluxe rooms is best suited to a group of three adults – the room includes a king size bed and a rollaway bed.

Q: DO YOU HAVE FAMILY ROOMS?

A: Our corner suites have a sofa bed and a king size bed which can accommodate two adults and two children under the age of 12.

Q: DO YOU HAVE CRIBS FOR CHILDREN?

A: Yes, we do have cribs available for children. They must be pre-booked before arrival to the hotel.

Q: ARE PETS PERMITTED? 

A: Unfortunately we do not allow pets, guide dogs are permitted.

Q: DO YOU HAVE WHEELCHAIR ACCESSIBLE ROOMS?

A: Yes, we have 13 wheelchair accessible rooms. Please advise at the time of booking.

Q: DOES THE HOTEL PROVIDE INTERNATIONAL ADAPTORS?

A: Yes, international adaptors are fitted in all of our rooms and we have some available at reception also.

Q: WHAT ARE THE ROOFTOP BAR AND TERRACE OPENING HOURS AND BOOKING POLICIES?

A: The Rooftop Bar and Terrace is open to the public subject to availability and weather permitting. The opening hours change weekly, to view opening hours, click here

Please note that during the summer months demand for the Rooftop Bar & Terrace is extremely high and while we do endeavour to avoid disappointment we operate strictly on a first come, first served basis and residents would have priority. We do not take bookings for parties under ten people. For all enquiries, please email The Rooftop Bar and Terrace at bookyourtable@themarker.ie.

Q. WHAT IS THE HOTEL’S POLICY ON BOOKINGS IN THE MARKER BAR?

A: We do not take bookings in The Marker Bar, we operate on a first come first serve basis.  

Q: IS A RESERVATION FOR DINNER REQUIRED?

A: We would always advise to make a reservation when dining in the hotel. You can book your table by calling 01-6875104 or by emailing: bookyourtable@themarker.ie.

Q: WHEN AND WHERE ARE CRONUTS AVAILABLE?

A: The Marker sells boxes of cronuts (x4) with mouth-watering fillings and glazes priced €10. We will sell a limited amount of cronuts each day from 8am and they are available from The Marker Bar. For more information email us on cronuts@themarker.ie.

Q: HOW DEEP IS THE POOL?

A: The pool is 1.2 metres deep and 23 metres long. 

Q: WHAT TIMES ARE CHILDREN PERMITTED IN THE POOL*?

A: Monday - Sunday: 10am - 12pm & 3pm – 5pm

*Please note that due to health and safety reasons, children under the age of 16, are not permitted to use the steam room, sauna or Jacuzzi. 

Q: IS THERE A CHARGE TO USE SPA AND WELLNESS AREA FOR GUESTS?

A: The use of the Spa and Wellness Space is complimentary for all hotel guests. Booking treatments in the Spa however are at a cost.

Q: IS IT POSSIBLE TO PURCHASE SWIM WEAR IN THE SPA?

A: Swimwear and children’s googles are available to purchase from the Spa reception.

Q: DOES THE HOTEL HAVE A CAR PARK AND IS IT INCLUDED IN THE RATE?

A: The Marker Hotel’s valet car parking is available for an overnight cost of €24 per car. Parking must be pre-booked with the hotel directly.

For valet car parking, please drive to the set down area only in front of the main hotel entrance on Grand Canal Square where assistance will be provided and your car will be parked in a secured underground car park. 

Valet parking can be booked by emailing our Reservations team on reservations@themarker.ie

Alternatively, there are two car parks within 0.1 km from the hotel operated by Q Park.

Q: DOES THE HOTEL OFFER A CAR SERVICE?

A: Yes The Marker Hotel offers guests a courtesy chauffer service each day from the hours of 09:00 - 19:00 daily for destinations within a three mile radius of the Hotel. The complimentary courtesy chauffer service is available on a first come, first serve basis and cannot be pre-reserved.

Q. WHAT METHODS OF PUBLIC TRANSPORTATION CAN I TAKE TO THE HOTEL?

A:

Q: ARE TICKETS FOR CITY TOURS AVAILABLE AT FRONT DESK? 

A: Yes one and two day tickets for the Dublin bus hop on hop off tour are available at front desk on request. Further information on this tour can be found here.

Q: WHAT IS THE DISTANCE TO CITY CENTRE AND WHAT ARE THE METHODS TO GET INTO CENTRE?

A: The hotel is approximately a twenty minute walk from both Grafton Street and O’Connell Street. The city centre can be reached also by Dart, bus or Luas which are all walking distance from the hotel. Alternatively, guests can also use our chauffeur service. (Subject to availability)

Q: HOW FAR IS THE HOTEL FROM DUBLIN AIRPORT IN A TAXI?

A: The Marker hotel is approximately 20 minutes from Dublin Airport. It would cost approx. €17- €25 in a taxi, traffic dependent.

Q: WHAT ARE THE CO-ORDINATES OF THE HOTEL?

A:

Q: WHAT IS THE LEADERS CLUB MEMBERSHIP?

A: Leaders Club is a unique customer loyalty and global concierge program that rewards customers with special services, amenities and benefits that can be enjoyed at every Leading Hotel of the World®. There are currently 435 Leading Hotels in the World with 6 of them located in Ireland. It is an annual membership with a subscription of €120 per year.

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